Classroom Pickup:Students and parents may collect their orders directly from our classroom during lesson hours. Overseas shipping is currently unavailable.
Shipping and Delivery Time:
In-stock Items:Orders will be processed and shipped within 2–3 business days after payment has been successfully confirmed.
Pre-order Items:The estimated shipping date will be based on the information provided on the product page or as individually notified by our teaching assistants.
No Returns or Exchanges:All Go equipment and related products purchased from our classroom are non-returnable, non-exchangeable, and non-refundable once they have been collected or delivered.
Go Course Services:All courses are considered personalised educational services. Once registration is confirmed and classes have commenced, cancellations, refunds, or conversions to physical products due to personal reasons will not be accepted.
For information regarding leave requests and make-up classes, please refer to our Student Leave and Make-up Class Policy.
Refund requests will only be accepted under the following circumstances:
The buyer has completed payment, but the item is out of stock and cannot be replenished within a reasonable period.
Services cannot be provided due to force majeure circumstances, such as a class failing to meet the minimum enrolment requirement.
Refund Process:
For eligible cases, a full refund will be issued through the original payment method (such as FPS, PayMe, or bank transfer) within 7–14 business days.
Our classroom reserves the right to modify, amend, or terminate these terms and conditions at any time. In the event of any disputes, our classroom reserves the right to make the final decision.
